Frequently Asked Questions

What is the "Center Photo" in MyLife? How is it different than my Profile Photo?

By default, the Center Photo on your main MyLife page is your Cognitopia profile picture. You can change your MyLife Center Photo through the Options menu in the right-hand corner of the page by selecting "Change Center Photo" and following the instructions on the screen.

How do I add a new post in MyLife?

In order to add a new post to MyLife, you first need to be in a category. Open any one of the categories in your MyLife Map.

Note: You can move your new post to a different category or subcategory you create at a later time. You can also rename a default category with a category title that best suits your ePortfolio. Alternately, you can first create a custom category or subcategory and add your new post directly to that area.

Open the desired category from your MyLife Map.
Tap "+ Post"
Give your post a short title.
Tap the camera icon and follow the instructions to add a feature (main) image or photo.
Select the type of content you want to add to your post. You can add more than one type of content. Choices are: text, image, video, audio, file, quote, and goal data from the Goal Guide app.
Tap the Post button.

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How do I rename a MyLife category?

In the main MyLife Map, tap the category you want to rename.
In the top of the screen, tap the drop down menu to the right of the category name.
Select Edit.
If you like, select a new icon from the library of standard icons or upload a custom photo or image available through the "add image" window.
Type a new category name in the text field.
Select Finished.
Note the new category name (and new icon, if changed) appears in the top of the window as well as the main MyLife Map.

How many MyLife categories and subcategories can I add to my account?

By default, when a new account is created and MyLife is installed, the following seven categories display around the main MyLife Map: Strengths, Interests, Preferences, Accommodations, Needs, Academic Progress, and Annual Goals. A custom category may be added, for a total of eight categories (add a new category from the Options drop-down menu).

Six subcategories can be added to each of the eight categories, with a "General" subcategory that is automatically generated when a new subcategory is created.

All categories and subcategories can be renamed and customized using a library of standard icons or upload a custom photo or image available through the "add image" window.

How do I move an existing MyLife post to a different category or subcategory?

Open the post you want to move.
Tap the drop-down menu and select Move.
Tap the post in the list (the box will turn purple) and move it into the Category bar at the top of the window.
A smaller version of your main MyLife Map window will appear.
Select the new (destination) category by tapping anywhere in the box.
If any subcategories already exist in the new category, you will need to select one from the list. If subcategories do not exist in the new category, your post will move to the default General subcategory.

Note: If any posts already exist in the subcategory, you can move the order of the posts by dragging it up or down.

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How do I add Goal Guide data to a MyLife post?

Open an existing MyLife post or create a new one.
In the new content area of the post (+ ADD) select Goal Data.
The Choose a Goal window will open.
Select the name of the goal you want to add (the box will turn blue).
Tap Choose.
The goal progress window for that goal will be automatically added to the post.

Note: If you want to choose a specific date range, tap the gear icon at the top of the Goal Data window. Goal data can be displayed for the last 7, 14, 20 or a custom date range. You can also add a snapshot of the goal data or a completion image for the goal (this applies to goals where a completion image is required in order to mark the goal complete).

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How do I rename a MyLife subcategory?

Up to six subcategories can be added to each of the eight categories linked to a user's main MyLife Map. Note that when a new subcategory is created, a "General" subcategory is automatically generated to hold all of the existing posts within the higher-level category.

With the exception of "General," all of the subcategories may be renamed.

In the main MyLife Map, tap the category you want open.
Using the < (left) and > (right) scroll buttons, navigate to the subcategory you wish to rename.
Tap the drop down menu just below and to the right of the subcategory name.
Select Edit.
If you like, select a new icon from the library of standard icons or upload a custom photo or image available through the "add image" window.
Type a new subcategory name in the text field.
Select Finished.

How to I delete/archive a MyLife subcategory?

In the main MyLife Map, tap the category you want open.
Using the < (left) and > (right) scroll buttons, navigate to the subcategory you wish to delete or archive.
Tap the drop-down menu just below and to the right of the subcategory name.
Select Archive.

Note: At the moment, archive currently deletes the subcategory and you can't retrieve the data. Look for the ability to archive and retrieve subcategories in a future product release.

How do the posts I created in my original MyLife account Progress Category look in the new MyLife?

In the original MyLife design, Progress was displayed in three subcategories: Academic, Personal, and Career.

If you created posts in any of these subcategories, you may notice Academic Progress is now a primary category. Posts created in Personal and Career have been automatically added to Personal Progress and Career Progress, which are subcategories in the new design.

Note: You can always manually adjust the order of the posts and subcategories.

Routines

What are my sharing options for Routines?

The Options menu in the Routines tool allows you to share routines in several ways.

With full sharing set to “off,” you can only share with your Cognitopia connections.
With full sharing set to “on,” you may also share routines via email, text, or by copying the link and posting it wherever you like.
“Share with Cognitopia” lets you submit your routine for viewing and adoption by other members of the Cognitopia community to whom you are not connected. When you select this option, the routine goes to a holding area where we’ll read through the text, review the photos, and watch the videos to make sure there’s not any:
- Harassment or spam
- Profanity, slang, or slander
- Inappropriate or concerning content

If your routine uses photos with people in them, as noted above, please double-check you have permission to use them. Please submit only content you have written (no copyrighted material).

When your routine is approved, we will send you an email to let you know. We may even feature your routine on Cognitopia.com or one of our social media accounts.

Goal Guide

What's the difference between the Group and the Assign goal types?

Goals can be completed on an individual basis or assigned to the entire team. "Assign" assigns each goal to every team member and a data point is tracked for each individual's goal progress. "Group" assigns the goal to everyone on the team on a first-come-first-serve basis. In other words, a single data point is recorded for the individual team member completing the goal and the ability to complete the goal is disabled for the remaining team members.

How do I add a new team member to an existing goal?

Tip To add a team member to an existing goal, they first must be a member of the Goal Category.

Team members may be added and removed to an existing goal from within the Goal Details window (open this window by clicking on the gear icon at the top of the screen).

Click “+/-team members” in the Goal Team area of the screen.
A list of available team members will open in a new window.
Select the desired individuals and click Update.
The window will automatically close and you should see the new user profile in the Goal Team.

Alternately, deselect any-one you wish to remove from the team and click Update (their profiles will be removed form the Goal Team).

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How do I change the order of my existing categories?

By default, goal categories appear in the order which they were created, with the newest categories appearing on the bottom of the screen. To change the order of appearance, select (press and hold) the icon of the four-cornered arrow located in the upper left-hand corner of the category box. Drag and drop the category to a new location.

Can I view a list of my goals and categories at the same time?

By default, categories are displayed as icons in the categories window. Tap the "Goal List" icon in the upper left corner of the screen to switch to Goal List view and view the list of Categories and corresponding goals. You can always toggle back-and-forth between Category view and Goal List view as a way to locate a specific goal without having to open individual categories one at a time.

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Can I remove someone from a goal and add them back without losing data?

Team members may be removed and added to a goal as long as they remain members of the goal category. Progress data will stay saved to the user account and will re-appear in the goal progress window as well as exported from the Goal Progress window.

I archived a goal. How do I restore or delete the goal?

You may occasionally need to remove a goal from a category. In Goal Guide, goals are archived before they can be deleted. Archiving a goal removes it from your active goal list, but still allows you to view the goal’s progress. You can also restore an archived goal at any time, but note you will need to select or or potentially re-create the goal category.

To find archived goals, tap the hamburger menu in the top right corner of your screen and select Archive from the list. If you want to completely delete a goal from within Goal Guide, select the red trash can and tap “yes” to confirm deletion.

When creating a group goal, can I assign individual responsibility for each task?

Yes, when creating tasks for a Group goal, one or more individuals can be given responsibility for completing each task. When one of the individuals assigned to that task completes the task, that individual's profile picture will show to the left of the task, which will now be crossed out. Note that only person can be shown as completing the task, even if more than one person is given responsibility for that task.

Account and System Settings

Can I temporarily stop receiving reminders in Goal Guide?

Setting your account to Vacation Mode will stop all reminders for all goals within Goal Guide. Vacation Mode is located in the Settings menu in the Dashboard.

With the Settings menu open, click the Goal Guide icon.
Look for the Vacation Mode button located near the top of the Reminder Settings area.
Click Off or On to disable or enable goal reminders.

Tip: To disable reminders for an individual goal you can uncheck the reminders box from with Goal Settings window for that goal.

How do I change my profile photo?

You can update your profile picture at any time. Simply select Profile from the Dashboard menu.

Tip To make this process easier, you will want to have a photo saved in an easy location on your computer.

Click anywhere on the existing profile photo (if you don't have a profile photo currently uploaded, click the gray and white default image).
Select the pencil icon in the lower left-hand corner. A file upload window will open. Navigate to the desired photo file and click Open.
You can also simply drag the image file into the photo area of the screen.
Clicking the round arrow icon in the upper-left corner rotates the image in ninety degree increments.
Click the Finish button to accept the changes.

How do I show and hide tools in my Cognitopia account?

The tools currently shown in your Cognitopia Platform will appear in the Dashboard menu. Tools appear in order of how recently they are used, with the most recent tools appearing at the top of the window.

Select "ADD/REMOVE APPS" to display a complete list of your tools and available tools. To show or hide a tool, simply select "SHOW" in the available tools. "OPEN" opens a tool.

What is "Save for Quick Login?"

For locations where students are sharing the same computer, the “Save for Quick Login” feature saves multiple user profiles at the login window and eliminates the need to enter (and remember) an email address and password.

When enabled, students can simply select their name from the list of saved login profiles.

To activate the Save for Quick Login feature, enter the email address and password associated with the user account and then click the checkbox "Save for Quick Login" and sign in.

What happens when I select the "Improve Discovery for Relationships" checbox in my account profile?

When you select the "Improve Discovery for Relationships" checkbox in your account profile, your email address is added to a list of email addresses that will appear when someone starts to type it in the "Connect With Someone New" window. This feature helps someone connect with you quicker and with fewer errors. If you only want people in your same email domain (example: @companyname.com or @schooldistrict.edu) to discover your email address, select "Limit to my Domain" instead.

What happens when I select the "Limit to my Domain" checkbox in my account profile?

When you select the "Limit to my Domain" checkbox in your account profile, your email address is added to a list of email addresses that will appear only when someone with the same email domain begins to type it in the "Connect With Someone New" window. This feature helps someone connect with you quicker and with fewer errors. For example: @companyname.com or @schooldistrict.edu. If you would like your email address to appear when anyone starts typing it, select "Improve Discovery for Relationships" instead.

Notifications and Reminders

What are push notifications?

Push notifications are reminder messages that pop up on a mobile device or Internet browser window.

Push notifications look like SMS text messages and mobile alerts, but they only reach users who allow this type of message to display on their screens.

While some companies can send push notifications to users at any time, Cognitopia has configured push notifications to appear only when you select this type of reminder in the Settings menu in the Dashboard.

With the Settings menu open, click the Goal Guide icon.
In the Reminder Settings area, you will see two different types of push notifications: Push and App Push. Push allows push notifications on your Internet browser. App Push allows push notifications on your mobile device.
Make your reminder notification choices based on your personal preferences and the types of technology you will be using to access Goal Guide.

How can I start receiving text message reminders again?

If this message appears beneath the cell phone field in your profile: "This phone has already been verified on a different account," the number is associated with a different account. You can still receive text and MMS reminders, but it is possible you responded with STOP, UNSUBSCRIBE or CANCEL to the Cognitopia phone service. To re-activate text or MMS reminders, respond with START (or text START to 541-600-3186).

541-600-3186 is the phone number for connect.cognitopia.com

541-205-4977 is the phone number for cognitopia.com

Offering and Receiving Support

Where is the Support Hub?

The Support Hub is located in the Dashboard menu and will not appear until you have a relationship with someone in a supporting role.

Tip: Support Hub will not display if your existing relationships are with friends and co-workers. However, if you are given permission to impersonate a friend or co-worker's account, Support Hub will appear.

What's the difference between Team Chat and Individual Chat?

Two different ways of communication are set up within the Cognitopia Platform: team chat and individual chat.

Team chat is only available within the Support Hub menu. Messages sent within team chat are sent to everyone on your support team. Individual chat facilitates one-on-one communication between you and someone else. To send an individual chat message:

Select Relationships in the Dashboard menu.
The Private Messages window will open.
Type your message in the bottom of the window and select the send button.

Tip Once a message is sent, the recipient will receive a new message alert in the Notifications window.

How do I add a viewer to a goal?

Being a viewer on a goal allows you to see goal progress and team member behavior without being part of the team. A benefit of being a viewer is the ability to periodically "check in" on a goal without receiving regular reminders.

To add a viewer to a goal, open the Goal Details window and tap +/- Viewers in the Your Viewers area at the top of the screen. A list of connections will appear. Select the appropriate person(s) from the list and then select Update.

Tip If all of your existing contacts are already added as team members on a goal, the ability to add a viewer to a goal is disabled. Further, existing team members cannot be added as viewers and vice versa.

How do I impersonate someone's account?

Assuming you’ve now got a teacher/student relationship with one of your students, first log in as that student. Then go to Dashboard and select Relationships.
After clicking on Relationships you should see your name (and your photo if you’ve added one!)
To the right of your name, click the pencil icon.
In the resulting popup window, click Allow Permission. Because you’re logged in as your student, you’re taking an action to give you, the teacher, permission to impersonate that student.
Now log out of the student’s account and log in to yours. You’ll receive a Notification that the student wants to connect with you as a Teacher. Click Accept. You’ll see another Notification that the student has granted you permission to Impersonation. Now go to the Dashboard (you may already be there!) and select Relationships.
The student’s name will appear under the Students grouping. Immediately to the right of your student’s name you’ll see a blue icon of two figures. Click that icon to take over the student’s account using the Impersonation feature.
When you’re done, click the red Return button at the top of the screen to return to your own account.

How do I assist someone in setting up their Cognitopia account?

One of the key features of Cognitopia is that it is designed for maximum access by users with cognitive disabilities while also providing tools for teachers or parents to assist as necessary.

Let’s say you are a teacher helping a student get set up within the Goal Guide tool and you want to create some goals to help them get started. You have a couple of options:

Option 1. Use the student’s email and password to log in to their account and create whatever goals you want. If you don’t yet have an existing Relationship Connection with the student, this is the way to go.

Option 2. If you already have a Connection with the student, you can use the Relationship menu located on the student’s Dashboard to give you permission to run their account while logged in as yourself. This feature is called Impersonation.

The main advantage of using the Impersonation function is that you can work on any student’s account for whom you have that permission without having to log in and out of your account and theirs in order to do what you want.

http://blog.cognitopia.com/making-connections-and-using-the-impersonate-feature-to-support-cognitopia-users/

What is My Support?

This is a place you can go to see your support team. It is available because someone has offered to play a supporting role in your success. In My Support you can use the Team Chat to keep your support circle informed and also get a list of who is supporting you.

General Questions

How do I send Cognitopia feedback about Goal Guide or report a problem I have when using Goal Guide?

If you experience a problem while using Goal Guide, we’d love to know about it. You can also send us feedback on something that doesn’t make sense to you or any ideas you have about making the current design better meet your needs.

To submit Feedback or report a bug, click Feedback from the Dashboard menu. Select “Tell us what you think” to submit feedback or “Report a Bug” to submit a bug. Follow the instructions on the screen to describing the problem in as much detail as possible. You can also attach a screen shot or photo to help describe the issue in more detail.