Expecting users to do the lion’s share of development work of a new product
Under-resourcing accessibility maintenance
Failure to address accessibility throughout the entire customer experience
Not integrating accessibility into internal workflows
At Cognitopia, we learned a lot from this article and found encouragement in a number of things that have long been a part of our design and development process. Our creation of self-management tools for people with cognitive disabilities has continually benefited from the open and deep involvement of its user base. For instance, we have a close collaboration with school district transition students who meet with us weekly to provide design input and usability feedback.